Development Works Changemakers (DWC) has, since 2018, been providing monitoring and measurement of results (MMR) support to the Digital Frontiers Institute, to assist them to showcase their impact to funders, other partners, financial services industry role-players, and the public. In 2018, DWC conducted a wide-ranging evaluation of Digital Frontiers Institute's impact, drawing on existing survey data from practitioners who took Digital Frontiers Institute courses, and on primary data collected in Skype interviews and in-country visits (to Malawi, Mozambique, Rwanda, Uganda and Zambia) from practitioners, their line managers, Community of Practice (CoP) facilitators, and employees of financial sector institutions.
The evaluation was informed by the evaluation questions and indicators developed by Digital Frontiers Institute and their funders. In 2019, DWC has followed up this work with more primary evaluative research which seeks to demonstrate the impact that Digital Frontiers Institute has had on individuals and institutions in the sector, as well as at a more systemic level. The 2019 MMR process has been conducted in two phases. This report focusses on the first phase of research. The first phase is aimed at gathering and reporting on evidence of impact relating to six key indicators arising from the work of Digital Frontiers Institute. The second phase of the research focusses on five case studies, two of sub-Saharan African (SSA) countries, and three of SSA-based digital financial services (DFS) companies. These case studies also aim to show the broader impact of Digital Frontiers Institute at a company and country level. These case studies are reported on in a separate report.